Terms and Conditions

Booking Terms and ConditionsLast updated: April 22, 2025

By making a reservation through the site https://www.pinanahome.ch, the guest accepts the following terms:


Booking and payment

– Reservations are confirmed only upon receipt of payment by credit card (Stripe) or one of the other available methods.– Prices include taxes and fees indicated on the accommodation page.


Cancellation Policy

– Up to 14 days before check-in: 100% refund – Less than 14 days: no refund – Cancellation requests must be sent by email to info@pinanahome.ch


Check-in / Check-out

Check-in and check-out times vary depending on the accommodation and are indicated in the specific description.


House Rules

Rules (e.g. pets allowed, no parties, no night time silence, etc.) may vary from apartment to apartment. Detailed information is provided on the accommodation page.


Responsibility

The customer is responsible for any damage caused to the accommodation during the stay.


We assume no responsibility for any interruptions to your stay caused by external events, such as weather conditions, transportation problems or local emergencies.



Competent forum

The Court of Lugano, Switzerland, shall have jurisdiction over any dispute.